Legal
Terms of service
The terms that apply to my website care plans, in plain English.
Last updated:
1. The service
Shetob is the trading name of Mahir El-Shetob. You can contact me at enquiries@shetob.co.uk.
Shetob provides ongoing care for websites under a monthly plan. Plans are Essential (£55 a month) and Plus (£95 a month). Craft CMS care is priced on request. These terms apply to every plan.
2. What is included
The Essential plan covers WordPress core, theme and plugin updates, daily off-site backups, uptime monitoring, security monitoring, fixes for anything an update breaks, and a monthly report by email. The Plus plan adds up to 30 minutes a month of small content edits and priority response. Unused edit time does not roll over.
3. What is not included
New features, redesigns, content writing, and fixing problems caused by third parties are not included. I will quote for them separately and agree the price with you before starting.
4. Response times
I aim to reply to emails and form messages within 1–2 working days. Urgent outages are prioritised. Plus plans receive priority response. These are targets, not guarantees.
5. Fees and payment
Fees are charged monthly at the price of your plan. Prices are final: there is no VAT to add.
Payment is taken monthly in advance by direct debit. If a payment is missed and not resolved within 14 days, the service is paused until it is.
6. Access, ownership and your data
You give me the access I need to look after your website. You keep full ownership of your website, its content and your data at all times. I will not claim any rights over them.
When the plan ends, I delete your website’s login and access details within 45 days, or as soon as you ask me to.
7. Starting and ending the plan
Plans roll monthly. Either of us can end the plan by giving 30 days’ notice. There is no long-term commitment.
8. Liability
My total liability to you is limited to the total fees you paid in the 12 months before the claim.
I am not liable for indirect or consequential losses, such as lost profits or lost sales.
Nothing in these terms limits any liability that cannot be limited by law.
9. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Questions
Email enquiries@shetob.co.uk if anything here is unclear.